Corporate Terms and Conditions
Account Eligibility
- Corporate accounts are available to registered businesses subject to approval by Velvet Drivers Limited.
- The operator reserves the right to refuse or withdraw account facilities at any time.
Booking Requirements
- All journeys must be pre-booked through Velvet Drivers Limited via website, email, or an approved corporate method.
- No unbooked journeys or direct bookings with drivers are permitted.
Fares & Charges
- Fares are calculated and confirmed by the operator.
- Additional charges (waiting time, parking, congestion zones, tolls) may apply.
- Clients will be notified of such charges on the final invoice.
Cancellations
- Cancellations must be made in accordance with the Cancellation & Refund Policy.
- Late cancellations or no-shows may be chargeable.
Invoicing
- Invoices are issued monthly or per journey depending on the corporate agreement.
- Clients are responsible for ensuring accurate billing details are provided.
Payments
- Payment must be made within 14 days from the invoice date.
- Failure to settle invoices may result in suspension or termination of the corporate account.
- Velvet Drivers Limited reserves the right to charge interest on overdue invoices.
Liability
- Velvet Drivers Limited is not liable for delays caused by circumstances beyond its control including traffic, weather, or road closures.
- Corporate clients are responsible for ensuring authorised individuals use the account.
Data Protection
- Corporate client data is processed in accordance with GDPR and the company Privacy Policy.
- Booking and passenger information is stored securely for 12 months as required by TfL.