Privacy & Data
Privacy Policy (GDPR)
Explains how personal data is processed under GDPR and TfL rules for Velvet Drivers Limited.
Data Collected
- Passenger information and booking details.
- Driver documentation and licensing records.
- Corporate billing and invoicing details.
Storage & Security
Data is stored securely with restricted access and handled only for operational needs and legal compliance.
Retention
- Booking records retained for a minimum of 12 months.
- Corporate invoices may be retained longer where required for accounting or legal reasons.
Your Rights
- Individuals may request access to their data.
- You may request correction or deletion of inaccurate data.
- We respond to GDPR rights requests promptly and lawfully.
Contact: info@velvetdrivers.co.uk
Data Protection Policy
Explains how personal data is processed under GDPR and TfL rules for Velvet Drivers Limited.
Data Collected
- Passenger information and booking details.
- Driver documentation and licensing records.
- Corporate billing and invoicing details.
Storage & Security
Data is stored securely with restricted access and handled only for operational needs and legal compliance.
Retention
- Booking records retained for a minimum of 12 months.
- Corporate invoices may be retained longer where required for accounting or legal reasons.
Your Rights
- Individuals may request access to their data.
- You may request correction or deletion of inaccurate data.
- We respond to GDPR rights requests promptly and lawfully.
Contact: info@velvetdrivers.co.uk
Record Keeping Policy (12 Months)
Records are kept securely for a minimum of 12 months and provided to TfL, police, or lawful authorities upon request.
- Bookings and dispatch logs
- Driver allocations and journey times
- Complaints and lost property logs
- Incident reports and vehicle checks
- Payments and driver documentation
Data is securely deleted or archived after the retention period in line with legal obligations.
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