Passenger Terms & Conditions

Introduction

All journeys must be pre-booked and are confirmed only when the Company issues a booking confirmation.

Bookings

• All journeys must be pre-booked.
• Bookings are confirmed only when the Company issues a confirmation.
• Passengers must provide accurate information at the time of booking.

Fares and Payments

• Fares are quoted at booking or calculated by tariff.
• Extra charges may apply for waiting time, tolls, or parking.
• Payments must be made through approved methods only.
• Cash paid privately to drivers is prohibited.

Passenger Conduct

• Passengers must behave respectfully.
• Smoking, vaping, aggression, or damage to the vehicle is prohibited.
• Cleaning or damage fees may apply.

Cancellations and No-Shows

Charges may apply for late cancellations or no-shows.

Safety

• Seat belts must be worn.
• Children must use correct restraints.

Delays and Liability

• The Company is not responsible for delays beyond its control.
• The Company is not liable for missed flights unless agreed in writing.

Luggage and Property

• Passengers are responsible for their belongings.
• The Company is not liable for loss or damage unless negligent.

Data Protection

Passenger data is processed under GDPR for operational needs only.

Complaints

• Complaints must be submitted in writing.
• All complaints are investigated fairly and promptly.

Governing Law

These Terms are governed by the laws of England & Wales.